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International FAQ's

Can Hardt arrange shipping?

Yes, Hardt will need a street address for the destination or the shipping port at the very least.  We can provide a shipping quote or the weights and dimensions should you wish to consult with your own carrier.

Does Hardt take care of duties/taxes/brokerage?

Hardt does not include fees for local duties, taxes or brokerage in our pricing.  It is the client’s responsibility to arrange for clearance to import the equipment into their country.  

What information does Hardt need?

For a gas rotisserie order, Hardt needs to know the gas mixture (e.g., natural gas, propane mixture, etc.), the power specification (e.g., 240V/50 Hz) and the size/weight of the product to be cooked.
For Zone hot cases, Hardt needs to know the power specification (e.g., 240V/60 Hz).

What are the payment terms?

Hardt builds equipment to order.  We require a 25% deposit when the order is placed and the balance is due just prior to shipment.  Hardt will provide instructions on how to wire transfer the payments.

What is the lead time to build my machine?

Lead time is typically 4 weeks to build equipment.  Allow for the fact that shipping may take another week to a month depending on the destination.

Can the equipment be shipped by air freight?

Yes, in most instances.  However, Hardt will need to know if you plan to ship by air weeks before the ship date because the equipment needs to be built and packed in a special way to meet height restrictions.

Is local training included in the price?

No, but Hardt can provide training if required.  Please contact us for more information.

Are spare parts available?

Yes, Hardt can provide a list of recommended spare parts for the equipment being purchased.  Parts can always be ordered by contacting Parts@hardt.ca.